Refund policy

Returns and refunds

Our products are made to order. We accept requests for items that arrive damaged. We do not accept change-of-mind returns or exchanges for an incorrect size or phone model selected when ordering, except where required by law.

To report damage, email haydemancilla@gmail.com promptly after delivery. Include your order number, a description of the damage, and clear photos of the item and packaging.

Contact us before returning anything. After reviewing your request, we will confirm the appropriate replacement or refund and provide any return instructions.

This policy does not limit your rights under applicable consumer protection laws, including rights relating to defective or incorrectly supplied goods.